Collecting Sensor Diagnostic Logs for Troubleshooting (all platforms)
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Collecting Sensor Diagnostic Logs for Troubleshooting (all platforms)

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Article ID: 285991

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

Collect EDR sensor diagnostics for general troubleshooting. This guide should be used for:

  • General connectivity problems with the server
    • Sensors that are on appearing as offline
    • Sensors that never appeared in the console
  • Missed or Delayed data collection.
  • Installation issues while the service is running.
  • Most other technical support cases related to the endpoint running an EDR sensor.

Environment

  • EDR Sensor: All Versions
  • Microsoft Windows: all supported versions
  • Linux: all supported versions
  • macOS: all supported versions

Resolution

Follow steps below for a given OS platform to collect sensor diagnostics

Windows

MacOS

Linux