Deployment Task fails with error: The handler 'GetTaskVersion' is failed to process request.
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Deployment Task fails with error: The handler 'GetTaskVersion' is failed to process request.

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Article ID: 278331

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Updated On:

Products

IT Management Suite Deployment Solution

Issue/Introduction

While trying to run a Deployment imaging task, the following error happens when the task is started:

An unknown exception was thrown on server side.
System.Exception: Error response returned from server: The handler 'GetTaskVersion' is failed to process request. Failed to get task data for task version 78fe8847-8189-4a43-a251-5026b807c6e4Request: source=10.71.38.92, version=8.7.2338.0, size=0, page=GetTaskVersion.aspx 

Environment

ITMS 8.x

Cause

The Site Server being used didn't have "Deployment Task Server Handler" agent listed as installed(or needed to be upgraded).

Resolution

Make sure the "Deployment Task Server Handler" agent is installed/upgraded on any Site Server that is going to be used to assist with Deploying images tasks.

Install Task Server components:
Settings > Agents/Plug-ins > All Agents/Plug-ins > Deployment > Windows (x64) > Deployment Task Server Components (x64) > Install/Upgrade

Also, as part of the requirements, "Altiris Client Task Server Agent" and "Deployment Solution Plu-in" need to be installed and up-to-date for the "Deployment Task Server Handler" agent to be able to install/upgrade.

 

If you have issues trying to install or upgrade the "Deployment Task Server Handler" agent, review the following KB articles:

207317 "Unable to install Deployment Task Server Handler on Site Server"

191333 "error: COM object 'DeploymentSolutionAgent_Task' is not found, make sure the corresponding plug-in or task handler module is installed and registered"