CABI is not available or accessible in OC

Products

DX Unified Infrastructure Management (Nimsoft / UIM) CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

After upgrading the UIM to the version 20.4.8, integration with external CABI is not working anymore. CABI version is 7.1.1.

We are getting error "CABI is not available or accessible".

I already saw these articles, but those solutions didn't help:

https://knowledge.broadcom.com/external/article/212847/uim-cabi-is-not-available-or-accessible.html

https://knowledge.broadcom.com/external/article/221036/accessibility-error-running-cabi-report.html

Also, I tried to uninstall the integration and configure it again, but without success.

I would like to know which packages and their versions I need to install and to which server/robot.

Environment

UIM Server OS: Windows 2012R2
Primary hub server (wasp for AC)
Secondary hub server (cabi_external_probe)
OC server (wasp for OC)
Database server
CABI server (not a robot)

Cause

cabi_external is not supported as of the end of 2022.

Resolution

As of the end of 2022, cabi_external is no longer supported.

For DX UIM v20.4 CU8, click this link below for the cabi install instructions, software, and packages you need to set up cabi:

Install or Upgrade for a Bundled CABI Server

Some extracted highlights to mention here ...(but follow the instructions on the mentioned paged from top to bottom):

Note for CABI 8.01

DX UIM 20.4 CU8 uses CABI 8.01.

You can deploy CABI 8.01 and Operator Console on the same robot.
If you deploy OC and CABI on different robots, both OC and CABI must use the HTTPS protocol.
Upgrade process for CABI 8.01, first, upgrade the CABI wasp in the CABI robot... then deploy the CABI probe.

Then follow:

Migrate from External CABI to Bundled CABI

To migrate custom dashboard content from an external CA Business Intelligence JasperReports Server (CABI Server) to a bundled CABI Server. This process creates a complete backup of the CABI Server. The output file includes information such as custom dashboards, reports, users, organizations, and data sources.

Additional Information

If issues arise and cabi will not start, when necessary, follow the instructions at this url:

How to uninstall and then reinstall CABI in UIM 20.4

Then check the following:

Collect the cabi machine NimBUS address, e.g.,:

/<domain>/<hub>/<robot>/cabi

Go to the OC robot in IM.

Open wasp in raw configure mode.

Under setup->add a New Key named-> cabi

Enter:

/<domain>/<hub>/<robot>/cabi as the value

Restart the cabi robot

Login to OC and check the Reports after wasp starts on the cabi machine.

On the CABI robot (note that this is not performed nor valid on cabi v8.0+):

Deactivate the cabi probe.

Raw Configure the CABI probe and set the CABI configuration parameter cabi_url to:

http://<URLwithMatchingSubdomainAndDomain>:<port>/cabijs
Deactivate the wasp probe
Modify nimsoft/probes/service/wasp/webapps/cabijs/META-INF/context.xml with

4. Activate the cabi probe.

5. Activate the wasp probe

On the Operator Console robot:

Deactivate the wasp probe

Modify nimsoft/probes/service/wasp/webapps/cabi/META-INF/context.xml with

2. Activate the wasp probe

When connecting to the OC interface make sure to connect using the following url syntax/format:

http://<URLwithMatchingSubdomainAndDomain>:<port>/operatorconsole_portlet