How to see what clients are not up-to-date with the plug-ins latest version

Products

• IT Management Suite

Issue/Introduction

Do we have anything in the SMP Console for displaying what machines are behind on plug-ins current versions? Similar or better to what we have under "Report that shows what plug-ins need to be upgraded" (KB 271660)

Use Case:
The customer is trying to create a global view (either by a Console View or Report) of where they stand on Solution's plug-ins versions.  Most reports or views available are for the base Agent status/state but not for plug-ins. The customer is trying to be proactive and identify possible issues with client machines that are not upgrading for some reason, or have a better estimate of how far he still needs to go before every machine is upgraded.

Environment

ITMS 8.7.1

Resolution

A new feature was introduced with our ITMS 8.7.1 release. See ITMS 8.7.1 Release Notes

New Reports identifying outdated plug-ins

There are three new reports that help you to identify situations where the version of the Symantec Management Agent installed on a computer is not consistent with the version of the Notification Server to which the agent reports. These report also help identify situations in which the version of an agent plug-in installed on a computer is not consistent with the version of the Symantec Management Agent found on the computer.

Access the reports by selecting Reports, the Notification Server Management folder, the Agent folder, and then the Agent and Plug-ins Actual and Expected Versions folder.

The three new reports are as follows:

• Symantec Management Agent and Plug-ins version Health Summary
  Helps identify computers on which the version of the Symantec Management Agent is outdated.
• The Symantec Management Agent – Actual and Expected Versions
  Displays the actual version of the Symantec Management Agent installed on each computer, as well as the expected version of the agent based on the version of the Notification Server to which it connects.
• Symantec Management Agent Plug-ins – Actual and Expected Versions
  Helps identify situations in which the version of a plug-in installed on a computer is not consistent with the version of the Symantec Management Agent installed on that computer

 

Additional Information

"How to display all the Agent plug-in policies in one single place" (KB 251779)
"Report that shows what plug-ins need to be upgraded" (KB 271660)
"Where can I check the agent upgrade status in the Symantec Management Console?" (KB 264342)
"Best Practice: How to remediate systems where an Agent Plugin is not upgrading on some systems" (KB 240611)