Post-installation/upgrade checklist for UIM Server, Operator Console, CABI

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After a successful installation or upgrade, it is important to validate the operation of various components in the environment to ensure that all systems are working as expected.

This document provides a basic checklist that covers the most commonly seen post-install/post-upgrade failures.  

For a pre-installation/upgrade checklist, see the following link: DX UIM Pre-upgrade planning guide and checklist

If you are interested in a more thorough review of the entire environment, beyond basic validation of an upgrade, please contact support and we are happy to arrange this.

Resolution

Primary Hub

Checklist Task	Relevant Links
Check the Solution Document/Release Notes for probe/package versions and compare to installed packages - ensure appropriate probe versions are running	How to see all probes and packages deployed to a robot
Ensure login with Infrastructure Manager client is working	Troubleshooting Infrastructure Manager
Ensure all probes on primary hub are green with port and PID	KB Search - probe red after upgrade
Ensure tunnels have reconnected (if applicable)	KB Search - hub tunnels down
Ensure NAS/alarm queue(s) on Primary Hub are moving	KB Search - nas queue
Ensure data_engine queue on Primary Hub is moving	KB Search - data_engine queue
Ensure any GET queues to pull remote data are moving - delete any unnecessary/leftover queues	KB Search - hub remote get queue
Ensure data_engine GUI "Test Connection" is successful	KB Search - data_engine connection failed
Check data_engine logs to confirm inserts/no major errors are seen	KB Search - data_engine insert failed
Check Admin Console - ensure login is working	KB search - Admin Console
Check /uimhome page on Primary Hub - ensure correct version is displayed	KB Search - uimhome

 

 

Operator Console (If multiple nodes exist - check each node individually)

 

Checklist Task	Relevant Links
Check the Solution Document/Release Notes for probe/package versions and compare to installed packages - ensure appropriate probe versions are running	How to see all probes and packages deployed to a robot
wasp probe is green with port and PID	KB Search - wasp max restarts
Alarm Viewer displays correctly and is up-to-date with current alarms	KB Search - alarm viewer
Groups tab displays groups properly - does not show (0)	KB Search - OC groups
Inventory tab loads successfully and shows inventory / no errors or blank list	KB Search - OC Inventory
Select a device from Inventory that has metrics available and ensure the charts display	KB Search - OC no metrics
Selecting a report from the Reports tab successfully loads CABI interface	KB Search - OC Reports CABI

 

CABI / CABI Robot

Checklist Task	Relevant Links
Check the Solution Document/Release Notes for probe/package versions and compare to installed packages - ensure appropriate probe versions are running	How to see all probes and packages deployed to a robot
wasp probe is green with port and PID	KB Search - cabi wasp
Check for "Finished synchronizing users between UIM and CABI" in cabi probe log	KB Search - cabi users sync
CABI homepage opens successfully	KB Search - cabi page
Superuser can log in (if password is known)	KB Search - cabi superuser