DX OI - "Service Analytics" Troubleshooting
Article ID: 267470
Updated On:
Products
DX Operational Intelligence
Issue/Introduction
What are the diagnostic files should be gathered for Broadcom Support?
Environment
DX OI on-premise 2x
Resolution
1) Make sure DX Platform CORE Jarvis services are working as expected
2) Check if the following DX OI pods are running fine and if there are any errors on their logs
doi-servicemanagement
doi-servicemetrics
doi-servicestatemanager
doi-servicerepo
doi-servicealarms
doi-tenantmanagement
doi-situations
3) SUGGESTION: If possible try to restart all dx-platform services:
<dx-home>/tools/dx-admin.sh stop and start
Additional Information
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