Deployment Task Server Handler plug-in is not upgrading

Products

• Deployment Solution
• IT Management Suite

Issue/Introduction

Upgraded from 8.5 RU4 to 8.6 RU3 version and the Site Server's Deployment Task Server Handler is still on the previous version, v8.5.5710), and it hadn't upgraded after two days.

Environment

ITMS 8.5, 8.6

Cause

The pgrade policy (Deployment Site Server Components (x64) - Upgrade) wasn't enabled after upgrading to the new version. 

Resolution

Check the following:

1. See if the Site Server is getting the required policy to upgrade it: "Deployment Site Server Components (x64) - Upgrade". If you see it, check the agent logs for possible MSI installation issues. Refer to the following KB article:
   
        207317 "Unable to install Deployment Task Server Handler on Site Server"
   
   
2. If you don't see it, make sure "Deployment Solution Task Handler" upgrade policy is turned on under:
   
        SMP Console > settings > All Settings  >Agents/Plug-ins  >Deployment  >Windows (x64)  >Deployment Site Server Components (x64) - Upgrade

     

Additional Information

191333 "error: COM object 'DeploymentSolutionAgent_Task' is not found, make sure the corresponding plug-in or task handler module is installed and registered"