Display all the Agent plug-in policies in one single place

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

As an ITMS administrator, I need to have the ability to install, upgrade and uninstall the Symantec Management Agent and associated plug-ins as quickly and easily as possible and have a single page in the Symantec Management Console that allows me to access all policies related to the install, upgrade, and uninstall of the Symantec Management Agent and plug-ins.

Environment

ITMS 8.6, 8.7

Resolution

A new Report has been created that shows Policies that need to be Installed and Upgraded.  The Report is located in Reports > All Reports > Notification Server Management > Agents > ITMS Plug-in Status.  One bonus is that you can Right-click a Policy and Enable or disable it from the Report:

There are some options to help you consolidate some of the Symantec Management Agent and plug-ins policies in one place by creating a Shortcut to this report near the Agents-plugins folder:

1. 1. To manage all existing Plug-ins rollout policies in one place, the customer could use the existing default report "ITMS Plugins status" and just add their "Shortcut" under the "Agents-plugins" folder.
      1. As an example - browse to Agents/Plugins in the Console.  Right-click Folder, select NEW > Item Link:

1. 1. 1. Select Tree: Reports from the Drop Down menu >  Reports > Notification Server Management > Agents > ITMS Plug-in Status:

1. 1. 1. 1. That should result in having a Shortcut to the ITMS Plug-ins status report created at that location:
            
            
            
            
   2. In case the customer wants to avoid making many mouse clicks to open required Agent related Items in SMP Console, for such cases you could create your own Menu with a sub-menus where you will specify required folders, policies, reports, web parts, etc by separate Item menu, sub-menu.  Using Settings > All Settings > Notification Server > Console Settings > Menus you can create the following Menu structure.  Agents/Plugins folder could be added here along with the Report:

Note: With ITMS 8.7.1 release, new reports were added to help customers identifying outdated plug-ins:

 

"How to see what clients are not up-to-date with the plug-ins latest version"

Additional Information

"Report that shows what plug-ins need to be upgraded"
"Where can I check the agent upgrade status in the Symantec Management Console?"
"Best Practice: Remediating systems where an Agent Plugin is not upgrading on some systems"