Subscribe to Service Status via SMS
Article ID: 245385
Updated On:
Products
Issue/Introduction
Broadcom Service Status
As a trusted advisor to our customers, our service status site provides transparency around service availability and performance for Broadcom.
By subscribing through the Broadcom Service Status website, you can be notified of service interruptions and receive proactive maintenance notifications to Broadcom's software products, in a single view, without authenticating through a portal.
Features
The status websites have been designed to be responsive, and are broken down per product and component, with three statuses:
- Operational: Service and components are running without issues.
- Degraded/Outage: Our service(s) is currently experiencing some issues impacting customers.
- Under Maintenance: Service and components are currently under scheduled maintenance.
Notification methods
There are five ways to receive notifications:
- Email - Get email notifications whenever Broadcom creates or updates an incident/maintenance.
- SMS - Get SMS notifications whenever Broadcom creates or resolves an incident.
- Slack - Get notifications in Slack for all incidents/maintenance.
- Google Chat - Get notifications in Google chat for all incidents/maintenance.
- Microsoft Teams - Get notifications in Microsoft Teams for all incidents/maintenance.
This article covers managing your subscriptions via SMS.
If you do not already have subscriptions set up, please first set up your subscriptions by following the steps from Subscribing to Service Status by Email
Note:
All Broadcom SMS messages are sent using a US-based phone number (+1 870 686 5499).
Our new SMS transaction provider uses an intelligent pool of phone numbers and Alphanumeric Sender IDs from which messages will be sent to comply with local regulations where local network operators may block SMS messages submitted with International long codes.
If the subscribers' country supports Alphanumeric Sender IDs, such as in the UK, messages will appear to come from "Broadcom"; otherwise, the traditional US-based phone number +1 870 686 5499 will be used.
Resolution
Once you have setup your subscriptions and are signed in on the Status Page, follow the steps below:
- Slide the 'text message' icon to turn on notifications for SMS.
- You should immediately see a Text box to select the country you are located in and enter your phone number.
- Enter your phone number and click Save.
You should now receive SMS notifications for the products/components you are subscribed to.
Unsubscribe from SMS Alerts:
To unsubscribe from SMS alerts, simply go to your preferences after signing in slide the 'Text Message' option to OFF, and click Done at the bottom of the page.
Additional Information
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