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Altiris Service (AeXSvc.exe) causing high CPU and memory usage

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Article ID: 240856

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Updated On:

Products

Client Management Suite IT Management Suite

Issue/Introduction

The Altiris Service (AeXSvc.exe) is using a large amount of memory and CPU utilization was high also.  Upgrading to RU2 didn't resolve the issue.

Confirmed that the Sym Agent and sub-agents did update on the Notification Server and Task Servers.

 

Environment

ITMS 8.6 RU2

Resolution

This issue is resolved by applying the non-cumulative update "SMP_8_6_POST_RU2_NC_v2_02May.zip" found in the following KB:

235538 CUMULATIVE POST ITMS 8.6 RU2 POINT FIXES