How to Upgrade to SMSMSE 7.10

Products

Mail Security for Microsoft Exchange

Issue/Introduction

There is a necessity to update the SMSMSE version to 7.10.

Environment

Windows

Exchange 2016, 2019

SMSMSE

Cause

Information is disparate and this document brings all of the necessary information into one place.

Resolution

Please review the following guides prior to any action:

Operating system and Exchange Server versions supported by Symantec Mail Security for Microsoft Exchange

Pre-install FAQ for Symantec Mail Security 7.0, 7.5, and 7.9 for Microsoft Exchange

Permissions considerations for the Symantec Mail Security for Microsoft Exchange service account

Symantec™ Mail Security for Microsoft® Exchange version ReadMe

Installing Symantec Mail Security for Microsoft Exchange

Perform a backup of the settings and Quarantine folder: (optional)

Please backup the Settings and Quarantine folder in case of any upgrade issues which is unlikely if all instructions provided herein are followed.

The Quarantine folder is in the default path:
C:\Program Files\Symantec\SMSMSE\<version>\Server\Quarantine
For the settings simply export them to an XML file
Backing up configuration settings for Symantec Mail Security for Microsoft Exchange

Please note that there is a chance that restoring these backups on a new installation/upgrade will fail if they are initially corrupted.

Run the setup file:

To avoid any potential issues during the installation, ensure that the liveUpdate or any manual scan is not running in the background prior to running the setup.
Then Close the GUI and run the setup file from the installation package of SMSMSE

Download the latest version of Symantec software (SMSMSE 7.10) from our public repository (FileConnect)
https://support.broadcom.com/download-center/download-center.html
(If it's not possible to see the latest version, please create a case with our GCA team)

Run the Setup file as an admin Then follow the prompts on the screen as described in the implementation guide of the product:

Symantec™ Mail Security for Microsoft® Exchange 7.10 Implementation Guide

Starting page 15 Under: To begin the installation process

NOTE: If any error message occurs during the Installation/Upgrade please contact us. i.e. try not to attempt any troubleshooting steps without our assistance.
https://support.broadcom.com/group/ecx/contact-support

Other types/options to install the product such as: Installing Mail Security on a remote server or Silent/automated installation can be found in the implementation guide of the product

Post-installation tasks:

After installing Mail Security, perform the following post-installation tasks as per techdocs Post-installation tasks

Verify SMSMSE Transportagents should have higher priorities than Microsoft Exchange Antispam Transport Agents: Configuring Mail Security transport agents

SMSMSERoutingAgent AntiSpam has a Higher priority than the Microsoft Exchange AntiSpam Transportagents
SMSMSESMTPAgent AntiSpam has a Higher priority than the Microsoft Exchange AntiSpam Transportagents

Additional Information

What's new in Mail Security 7.10