There is a necessity to update the SMSMSE version to 7.10.
Exchange 2016, 2019
Information is disparate and this document brings all of the necessary information into one place.
Please review the following guides prior to any action:
Operating system and Exchange Server versions supported by Symantec Mail Security for Microsoft Exchange
Pre-install FAQ for Symantec Mail Security 7.0, 7.5, and 7.9 for Microsoft Exchange
Permissions considerations for the Symantec Mail Security for Microsoft Exchange service account
Symantec™ Mail Security for Microsoft® Exchange version ReadMe
Installing Symantec Mail Security for Microsoft Exchange
Perform a backup of the settings and Quarantine folder: (optional)
Please backup the Settings and Quarantine folder in case of any upgrade issues which is unlikely if all instructions provided herein are followed.
The Quarantine folder is in the default path:
For the settings simply export them to an XML file
Backing up configuration settings for Symantec Mail Security for Microsoft Exchange
Please note that there is a chance that restoring these backups on a new installation/upgrade will fail if they are initially corrupted.
Run the setup file:
To avoid any potential issues during the installation, ensure that the liveUpdate or any manual scan is not running in the background prior to running the setup.
Then Close the GUI and run the setup file from the installation package of SMSMSE
Download the latest version of Symantec software (SMSMSE 7.10) from our public repository (FileConnect)
(If it's not possible to see the latest version, please create a case with our GCA team)
Run the Setup file as an admin Then follow the prompts on the screen as described in the implementation guide of the product:
Symantec™ Mail Security for Microsoft® Exchange 7.10 Implementation Guide
Starting page 15 Under: To begin the installation process
NOTE: If any error message occurs during the Installation/Upgrade please contact us. i.e. try not to attempt any troubleshooting steps without our assistance.
Other types/options to install the product such as: Installing Mail Security on a remote server or Silent/automated installation can be found in the implementation guide of the product
After installing Mail Security, perform the following post-installation tasks as per techdocs Post-installation tasks
Verify SMSMSE Transportagents should have higher priorities than Microsoft Exchange Antispam Transport Agents: Configuring Mail Security transport agents
SMSMSERoutingAgent AntiSpam has a Higher priority than the Microsoft Exchange AntiSpam Transportagents
SMSMSESMTPAgent AntiSpam has a Higher priority than the Microsoft Exchange AntiSpam Transportagents