Here is a list of best practice questions to answer in an upgrade plan that Support can review with you. A couple weeks ahead of an upgrade, please open a case with Support. You'll be asked for an upgrade plan and this article can be used as a basis for your upgrade plan. This is based on upgrade plans Support has seen in the past that have the most success. An upgrade plan is typically a couple of pages long, but sometimes can be detailed down to the smallest detail so that nothing is missed and Support knows what's happening if something goes wrong and troubleshooting is needed.
Please take advantage of our Broadcom Enterprise Software Academy courses that are made available to our customers at no additional cost:
Automic Automation: Upgrading to Version 21
This course helps Automic Automation administrators plan, prepare and execute the upgrade process of their systems. It also describes the steps that are necessary to manually execute the upgrade of all Automic Automation components from 12.3 to version 21.
At the end of this course you will be able to:
Course title: Automic Automation: Upgrading to Version 21
Additional titles on BROADCOM'S ENTERPRISE SOFTWARE ACADEMY for v21 PREPARATION
Course title: Automic Automation TLS and Certificates
Course title: Automic Automation Kubernetes Edition (AAKE)
Plus many more including administration guides.
Timeline should include:
If something goes wrong: