Symantec Endpoint Encryption Management Server OR Symantec Endpoint Encryption Configuration Manager does not open properly

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Article ID: 220948

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

When attempting to open the Symantec Endpoint Encryption Configuration Manager, the following error occurs:

"Symantec Endpoint Encryption Management Server database connection parameters are incorrect.  Enter correct parameters to change the configuration settings of the Management Server"

Another behavior is you are prompted for credentials when you attempt to open the SEE Management Server.

Resolution

In order to open the SEE Configuration Manager or the SEE Management Server, the account you are logging in to the Windows Server as must also have database permissions.

The minimum database requirements for this configuration is "db_reader", "db_writer", and "public".  As long as you have all these database permissions, you should be able to open both of the above with no errors or prompts.

For example, if a user "Sally" is attempted to open any of the above applications, Sally must be added as a user to the SEE Database and given the above permissions.  If not, then when Sally opens the application, a prompt may appear.  Until those credentials are entered, the server will not launch properly.  The SEE Configuration Manager may open, but will not populate all the normal fields on the left side and present the error message.

Make sure you give the users proper permissions, or when you launch these applications, run them as the users who do have the permissions.

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