These instructions are for collecting all VIP Enterprise Gateway logs. Collecting and uploading all logs from the date of occurrence will expedite case progress.
If the issue is ongoing or can be duplicated, set the log level for the affected service to DEBUG, then restart the service(s). Allow the issue to occur before collecting the logs. If the issue is resolved, skip this step. (Additional info: Switch Logging Level for VIP Enterprise Gateway)
To collect logs from a previous day: