Switch Logging Level for Symantec VIP Enterprise Gateway Services

Products

• VIP Service

Issue/Introduction

How to change the log level in Enterprise Gateway Components

Resolution

Validation Server
Self Service Portal
VIP Manager IdP
VIP Enterprise Gateway Console

Occasionally it is necessary to increase the verbosity of logs generated for validation servers, the Self Service Portal IdP, the Manager IdP, or VIP Enterprise Gateway console to troubleshoot an issue.

All logs for their respective components can be accessed from the Logs tab found in the main navigation menu of the VIP Enterprise Gateway.

Below are the available logging levels with their definitions. By default, logs are set to the INFO level.

DEBUG	The log captures all possible transaction details, including stack traces of all exception events.
INFO	The log captures the general details that are needed to track how the server functions.
WARN	The log captures details of potentially harmful events: rejected transactions and exception events, which affect the server.
ERROR	The log captures details on the events that hinder the server or transaction but allow the server to function (the exception events that affect the server).
AUDIT	The log captures details of each and every transaction performed by the administrator such as authentication success and failure, configuration changes.

Note: It is not recommended to leave the logging level set to anything other than INFO permanently as logs can quickly grow in size.

Validation Server

To change the logging level for a RADIUS validation server:

1. Login to the VIP Enterprise Gateway console as an administrator.
2. Click on the Validation tab in the top navigation menu.
3. Click Edit next to the appropriate validation server.
4. Under the Logging Level drop-down menu, select the desired logging level. 
5. Click Submit to save changes.
6. Once the changes are saved, the validation server will need to be restarted by clicking on the blue arrow next to the validation server's name in the list.

 

Self Service Portal / My VIP

To change the logging level for the Self Service Portal IdP:

1. Login to the VIP Enterprise Gateway console as an administrator.
2. Click on the Identity Providers tab in the top navigation menu. Select Self Service Portal IdP from the list of links on the left of the screen.
3. Click Edit towards the bottom of the page.
4. Under the Logging Level drop-down menu, select the desired logging level. 
5. Click Apply Changes to save changes.
6. Once the changes are saved, the Self Service Portal will need to be restarted by clicking on the blue arrow towards the top of the page.

 

VIP Manager IdP

To change the logging level for the VIP Manager IdP:

1. Login to the VIP Enterprise Gateway console as an administrator.
2. Click on the Identity Providers tab in the top navigation menu. Select VIP Manager IdP from the list of links on the left of the screen.
3. Click Edit towards the bottom of the page.
4. Under the Logging Level drop-down menu, select the desired logging level. 
5. Click Apply Changes to save changes.
6. Once the changes are saved, the Self Service Portal will need to be restarted by clicking on the blue arrow towards the top of the page.

 

VIP Enterprise Gateway Console

To change the logging level for the EG console:

1. Login to the VIP Enterprise Gateway console as an administrator.
2. Click on the Settings tab in the top navigation menu. Select Console Settings from the list of links on the left of the screen.
3. Under the Logging Level drop-down menu, select the desired logging level.
4. Click Submit to save changes. 
5. Once the changes are saved, the page will refresh automatically and the current login session will close. It will be necessary to log in again to continue work on the EG console.