Unable to log in to the Microsoft Project (MSP) Interface. When attempting to open projects from Clarity to MSP, the project doesn't open and hangs at step 'Connecting to PPM'.
(The 'Connecting to PPM' is displayed in the bottom right hand corner of MSP if using the MSP New Driver.)
Alternatively, the login prompt/password window will repeatedly come up and will not accept the user login credentials/password entered.
This issue can happen if LDAP is configured and External Authentication is unchecked for the user in Clarity
Component: Clarity Microsoft Project Integration
Release: All Supported
Ensure 'External Authentication' is checked for the user in Clarity (If LDAP is configured in Clarity and the allow non-ldap users option is checked)
To do this: