Roadmap sync is not working - custom values not synced

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

The values of the custom investment /attributes / fields do not get synced.

Environment

Release : All Supported

Component : CLARITY ROADMAPS

Cause

There could be an issue with the Clarity app cache.

Resolution

1. In the logging, add the component: com.ca.ppm.rdm at the Debug level (See Roadmap debug logs for troubleshooting for steps to enable)
2. Restart the app and BG services
3. Click the roadmap Sync Items button and confirm the following lines are added in the BG log:
   
   DEBUG 2021-04-08 08:14:00,045 [Dispatch RDM_ITEMS_SYNC : bg@<server> (tenant=clarity)] rdm.sync (clarity:admin:xxxx:RDM_ITEMS_SYNC) RoadmapItemsSyncJob -> job started..
   DEBUG 2021-04-08 08:14:00,045 [Dispatch RDM_ITEMS_SYNC : bg@<server> (tenant=clarity)] rdm.sync (clarity:admin:xxxx:RDM_ITEMS_SYNC) RoadmapItemsSyncJob -> Reading job parameters.
   DEBUG 2021-04-08 08:14:00,107 [Dispatch RDM_ITEMS_SYNC : bg@<server> (tenant=clarity)] rdm.sync (clarity:admin:xxxx:RDM_ITEMS_SYNC) Sync roadmap items parameter scenario_id=5002001
   DEBUG 2021-04-08 08:14:00,107 [Dispatch RDM_ITEMS_SYNC : bg@<server> (tenant=clarity)] rdm.sync (clarity:admin:xxxx:RDM_ITEMS_SYNC) Sync roadmap items parameter sync_attributes=null
   DEBUG 2021-04-08 08:14:00,107 [Dispatch RDM_ITEMS_SYNC : bg@<server> (tenant=clarity)] rdm.sync (clarity:admin:xxxx:RDM_ITEMS_SYNC) Sync roadmap items parameter sync_cust_attrs=true
   DEBUG 2021-04-08 08:14:00,107 [Dispatch RDM_ITEMS_SYNC : bg@<server> (tenant=clarity)] rdm.sync (clarity:admin:xxxx:RDM_ITEMS_SYNC) Sync roadmap items parameter sync_assignments=false
4. Run the below query to make sure the values are updated:
   select  * from odf_ca_rdm_roadmap_item

Before restarting services you might want to try to flush the Clarity cache:

Flush Clarity server cache

Additional Information

See also: Roadmap debug logs for troubleshooting