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Roadmap sync is not working - custom values not synced
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Article ID: 212558
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Updated On:
Products
Clarity PPM On Premise
Clarity PPM SaaS
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Issue/Introduction
The values of the custom investment /attributes / fields do not get synced.
Cause
There could be an issue with the Clarity app cache.
Environment
Release : All Supported
Component : CLARITY ROADMAPS
Resolution
In the logging, add the component: com.ca.ppm.rdm at the Debug level (See Roadmap debug logs for troubleshooting for steps to enable)
Restart the app and BG services
Click the roadmap Sync Items button and confirm the following lines are added in the BG log: DEBUG 2021-04-08 08:14:00,045 [Dispatch RDM_ITEMS_SYNC : [email protected] <server> (tenant=clarity)] rdm.sync (clarity:admin:xxxx:RDM_ITEMS_SYNC) RoadmapItemsSyncJob -> job started.. DEBUG 2021-04-08 08:14:00,045 [Dispatch RDM_ITEMS_SYNC : [email protected] <server> (tenant=clarity)] rdm.sync (clarity:admin:xxxx:RDM_ITEMS_SYNC) RoadmapItemsSyncJob -> Reading job parameters. DEBUG 2021-04-08 08:14:00,107 [Dispatch RDM_ITEMS_SYNC : [email protected] <server> (tenant=clarity)] rdm.sync (clarity:admin:xxxx:RDM_ITEMS_SYNC) Sync roadmap items parameter scenario_id=5002001 DEBUG 2021-04-08 08:14:00,107 [Dispatch RDM_ITEMS_SYNC : [email protected] <server> (tenant=clarity)] rdm.sync (clarity:admin:xxxx:RDM_ITEMS_SYNC) Sync roadmap items parameter sync_attributes=null DEBUG 2021-04-08 08:14:00,107 [Dispatch RDM_ITEMS_SYNC : [email protected] <server> (tenant=clarity)] rdm.sync (clarity:admin:xxxx:RDM_ITEMS_SYNC) Sync roadmap items parameter sync_cust_attrs=true DEBUG 2021-04-08 08:14:00,107 [Dispatch RDM_ITEMS_SYNC : [email protected] <server> (tenant=clarity)] rdm.sync (clarity:admin:xxxx:RDM_ITEMS_SYNC) Sync roadmap items parameter sync_assignments=false
Run the below query to make sure the values are updated:select * from odf_ca_rdm_roadmap_item
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