TCPDUMP usage on Messaging Gateway 10.7.4 and newer

Products

• Messaging Gateway

Issue/Introduction

You have a need to run a packet capture (tcpdump) on SMG.

Environment

Release : SMG 10.7.4 and later.

Component : Command line.

Resolution

How to run a tcpdump on SMG:

1. Login to the command line as "admin".
2. Run the command "tcpdump --port xx --ip x.x.x.x --output capture.cap
       Example: "tcpdump --port 25 --output capture01.cap" (NOTE: A file path is not needed as SMG will store the file in the appropriate location)
3. When ready to end the packet capture, press the key sequence CTRL-C (Control key and C key)
4. Select the system to generate a diagnostics in (Administration > Utilities > Diagnostics).
5. Select "All log data" and click "Generate".
6. Once the diagnostics is complete, download the file from the control center console and upload it to the case.
7. Email the case to let the support agent know the diagnostics is uploaded.

Additional Information

You can run "tcpdump help" to get the available options.

Captures produced by this command will be included in a diagnostics package created on that system.