Updating the InstallAnywhere file ".com.zerog.registry.xml" with XCOM for UNIX/Linux

Products

• XCOM Data Transport
• XCOM Data Transport - Linux PC
• XCOM - SUPPORT
• XCOM Data Transport - Windows

Issue/Introduction

There are a number of KBs from XCOM that refers to corruption of the IA global registry file (UNIX: /var/.com.zerog.registry.xml, Windows: C:\Program Files (x86)\Zero G Registry\.com.zerog.registry):

Unable to Uninstall 11.6 SP01 for CA XCOM Data Transport for Linux PC
Product release & genlevel for CA XCOM for Linux & UNIX
ERROR: "Product Already Installed" when upgrading XCOM Linux 11.6 SP00 to SP01

There are references to older versions of XCOM left behind in the zerog registry file and our asset management tool is picking up multiple versions of XCOM on the same host, including the old EOS versions and flagging it for EOS due (or overdue). 

How to clean up these files to avoid false positives. Are there any documented procedure to clean-up this file and remove irrelevant versions on a Linux system? 

Environment

• XCOM™ Data Transport® for Linux PC
• XCOM™ Data Transport® for Windows

Cause

There are references to older versions of XCOM left behind in the zerog registry file.

Resolution

On a Linux or UNIX system the /var/.com.zerog.registry.xml file has information related to XCOM, its patches, version, etc. It also can have information about other applications that were installed using InstallAnywhere on the same system.

If the file contains information about an older release of XCOM that is preventing you from installing a current version, then you can do the following:

1. Make a copy of the /var/.com.zerog.registry.xml file.
2.  Once you have a copy and you are confident that the file only has information about XCOM, you can rename or delete the file.
3.   At this time you can perform the installation of the current XCOM release and a new registry file will be created.
   
   OR

1. Make a copy of the /var/.com.zerog.registry.xml file.
2. If the file contains information about other applications that were installed with InstallAnywhere, you will then have to edit the file to remove the section for XCOM Data Transport. 
   Warning You have to be very careful when doing this because you don't want to damage any of the other applications information in that XML file.
3.  Once you have modified the file properly you should be able to perform the install of XCOM.