Unable to Uninstall 11.6 SP01 for CA XCOM Data Transport for Linux PC
Article ID: 6710
Updated On:
Products
Issue/Introduction
I did a migration of CA XCOM Data Transport r11.6 SP00 for Linux (64-Bit) to CA XCOM Data Transport r11.6 SP01 for Linux (64-Bit). It said it was successful, but when I issued an xcomqm -r, it did not indicate SP01 was installed.
I uninstalled CA XCOM Data Transport r11.6 SP01 for Linux (64-Bit). I tried to do a new install of CA XCOM Data Transport r11.6 SP01 for Linux (64-Bit), but I got this error message:
"CA XCOM Data Transport r11.6 SP01 (64-Bit) is already installed on your system. The existing version needs to be uninstalled first before the installation can start. The installation will exit now."
Environment
Release: XCOM Data Transport for Linux PC
Component: XCLX86
Resolution
The message "CA XCOM Data Transport r11.6 SP01 (64-Bit) is already installed on your system. The existing version needs to be uninstalled first before the installation can start. The installation will exit now" implies that the registry values are corrupted.
The last steps of the initial installation which are displayed on console might have been missed:
XCOM_HOME=/opt/CA/XCOM
export XCOM_HOME
and xcomqm -r was issued too soon and the original installation was probably successful.
After uninstalling and then trying to do a new install, it appears, a registry file was probably left behind. To clear the corrupted registry entry:
Remove or rename the registry file /var/.com.zerog.registry.xml and do the new install.
Additional Information
Click here if you need to open a case with Broadcom support
Feedback
