OWB Error: The stream version from the server is not the same as the client's stream version

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

We are receiving a lot of Open Workbench (OWB) Stream version messages in our environment.

Error:

'The stream version from the server is not the same as the client's stream version'

In the app-ca.logs you may see error:

ERROR 2020-07-27 11:15:40,909 [http-nio-14001-exec-21] niku.schedulers (clarity:admin:.....:schedulers.postProject) Rolling back transaction:
java.io.IOException: Connection reset by peer

Environment

Release : 15.4.1

Component : 105PM SAAS OPEN WORKBENCH (OWB)

Resolution

1. Create Environment Variable on the machine to update timeout to the following: JAVA_TOOL_OPTIONS=-Dsun.net.client.defaultConnectTimeout=300000;-Dsun.net.client.defaultReadTimeout=300000
2. If that doesn't help,
   • Is there anything the user can think of that they were doing that may have helped reproduce
     • One example: have they had the project opened for long period of time if they see any issues on the save side
     • Does this happen working from home versus in office
     • Is there any correlation for users who report it (IE same office, same VPN, etc).
   • Check with the internal network team to see if there are any errors found in the logs during the time the issue happens
     • One suggestion: Install Wireshark on the workstation and have that running while the issue is reproduce. The Internal Network team can then review the Wireshark logs.

Additional Information

'The stream version from the server is not the same as the client's"- OWB Error due to CSA Config

OWB "The stream version from the server is not the same as the client's" - due to mismatch of Clarity and OWB