OWB Error: The stream version from the server is not the same as the client's stream version

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Article ID: 196314

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Receiving a lot of Open Workbench (OWB) Stream version messages in our environment.

Error: 'The stream version from the server is not the same as the client's stream version'

In the app-ca.logs you may see error:

ERROR 2020-07-27 11:15:40,909 [http-nio-14001-exec-21] niku.schedulers (clarity:admin:.....:schedulers.postProject) Rolling back transaction:
java.io.IOException: Connection reset by peer

Environment

Release : All

Component : OPEN WORKBENCH (OWB)

Resolution

Create Environment Variable on the machine to update timeout to the following: JAVA_TOOL_OPTIONS=-Dsun.net.client.defaultConnectTimeout=300000;-Dsun.net.client.defaultReadTimeout=300000

If the above doesn't help:

  • Check with your internal network team to see if there are any errors found in the logs during the time the issue happens. One suggestion: Install Wireshark on the workstation and have that running while the issue is reproduced. The Internal Network team can then review the Wireshark logs.
  • Check to see if there is anything the user can think of that they were doing that may have helped reproduce including:
    • Have they had the project opened for long period of time (if they see any issues on saving)?
    • Does this happen working from home versus in office?
    • Is there any correlation for users who report it (IE same office, same VPN, etc)?

Additional Information

'The stream version from the server is not the same as the client's"- OWB Error due to CSA Config

OWB "The stream version from the server is not the same as the client's" - due to mismatch of Clarity and OWB