MRI: Request Site ID Access

Products

• Mainframe Resource Intelligence

Issue/Introduction

I already have a Support Portal User Account, but how do I request access to a Site ID?

Environment

Release : 1.2

Component : CA MAINFRAME RESOURCE INTELLIGENCE BASE ASSESSMENT

Resolution

If you are a new user and need to add your Site ID to your profile on the Broadcom Support Portal, refer to the article Build your Profile with Site id

 

For an existing user who already has access to a Site ID, you can add additional Site IDs to your profile. refer to the article Add additional Site IDs to your profile (Existing User)

 

Additional Information

Once the site request for Site ID access is submitted, the request will either route to the Site ID User Administrator or to Customer Care if the Site ID does not have an active administrator. Site Access requests being reviewed by Customer Care are processed within 24 hours or sooner.

If you need help with any of these steps, please contact Broadcom Customer Care by opening a ticket online or use our Virtual Agent chat with an Customer Care representative.