Many users have reported that the Clarity Microsoft Project (MSP) Interface is no longer opening projects from Clarity (using the browser).
We are able to launch MSP standalone and connect to Clarity using the CA PPM Integration tab / open option within Microsoft Project, but unable to open projects from Clarity from any browser. There are no error messages. How can we fix this so projects load normally without having to open them from the MSP Add-In?
This can be due to some type of corruption of MSP or the MSP Interface. This may be noticed after an upgrade of one of both of the mentioned components.
Release: All Supported
Component : CLARITY MICROSOFT PROJECT (MSP)
Uninstall and reinstall one or both of the below (sometimes just a clean uninstall of the MSP Interface is needed).
Even if there was not a recent upgrade of MSP or the MSP Interface, performing the above can help.