HOW TO: Create and Configure Backup , Location and schedule for the PGP Encryption Server (Symantec Encryption Management Server)
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HOW TO: Create and Configure Backup , Location and schedule for the PGP Encryption Server (Symantec Encryption Management Server)


Article ID: 180249


Updated On:


Encryption Management Server Gateway Email Encryption


The PGP Encryption Server (Symantec Encryption Management Server) has a feature to backup all data so in the event of hardware\system failure, the backup can be restored and will restore the server to the same state before the failed event.

This article will cover the basics of backing up the server.


This article provides instructions on how to configure the backup location for the PGP Encryption Server (Symantec Encryption Management Server).

TIP: When backup is taken, you need roughly 5 times the amount of free space as your database. For new environments, the database will be very small, but can build up over time.  If your database is 1GB, then to make a backup, make sure you have at least 5GBs free space on the system. This is a very simple example and servers should have well beyond 5GBs free space.  This is to illustrate only how much free space should be available. If in doubt, contact Symantec Encryption Support for further assistance.

Section 1 of 4: On-demand Backups

To create a manual backup

Step 1: Log into the PGP Encryption Server administrative interface.

Step 2: Select System > Backups.

Step 3: Click Backup Now.

To find the backups,


Section 2 of 4: Configuring the Backup Schedule

The PGP Server backups can be configured by navigating to System\Backups within the web console.   

To configure the Backup Schedule, click the "Backup Schedule..." button and the following windows will appear:

This is a fairly straightforward window where you can configure the days and time of day to perform backups. 

Staggering your backup schedule may be beneficial for clustered environments so all of the cluster members are not backing up at the same time. 

For example, one server could backup every day at 7PM, another at 8PM and another at 9PM.  This is all dependent on what time will work best.  Configure the appropriate settings and click Save.

Caution: If you have any custom scheduled tasks configured in crontab, changing any of these values can reset your crontab to the default values. See the following article for more information on this:

214963 - PGP Encryption Server modifications can cause crontab entries to be reset to default values (Symantec Encryption Management Server)



Section 3 of 4: Configuring the Backup Location

By default, backups are saved to the local disk on Encryption Management Server (not recommended for long-term operation).

Symantec highly recommends specifying another location off the server to save backup files to using either FTP or SCP.

If the PGP Encryption Server is no longer available, the local backups are likely not going to be available.

For further guidance, reach out to Symantec Encryption Support.


When the backup job is performed, backup files are then automatically sent to that location via FTP or SCP. If you change your backup location, you cannot restore from backups stored on the old location, even though the backup files still appear listed on the System Backups page.

Note: If your remote host is temporarily unavailable, the backup file is stored on the Symantec Encryption Management Server until the host becomes available. Make sure that you get the backup file from the host in binary format, not ASCII.

As mentioned above, even if you are saving backups to FTP or SCP, you need at least 5 times the free space as the size of the database because all backups are created locally, archived, then encrypted, and then delivered to the remote location for final storage. 

The following is a screenshot of the Backup Location page for SEMS 10.5 and above:

You will notice all the expected values, but notice the compression options. In PGP Encryption Server 10.5 and above, you can configure whether you want backups to be larger, or smaller.  The faster the backups will complete, the more storage these will take (requiring about 5 times the size of your database at minimum).

The slower the backups, the more compressed they can be. It's a good idea to test which is preferred and best for your environment.


To configure the backup location

  1. Log into the PGP Encryption Server administrative interface.
  2. On the System > System Backups screen, click Backup Location. The Backup Location dialog box appears.
  3. Choose Save backups on this Symantec Encryption Management Server or to have backups saved to a remote location, select Save backups to a remote location.
  4. Select FTP, SCP Password Authentication, or SCP Keypair Authentication.

    Caution: You cannot use FTP to back up large amounts of data as the backup will fail. If you have 3 GB or more data to back up, do not use FTP.
  5. Type the backup location hostname in the Hostname field.
  6. Type the port number in the Port field. The default FTP port is 21. The default SCP port is 22.
  7. Specify a Directory to which to save the backup. The default backup directory is the FTP or SCP home directory for the username you choose.  Example: /backups/pgp/  (You can verify this with WinSCP)
  8. Type a valid login name for the location you are saving the backup to in the Username field.
  9. Type a valid passphrase for the login name you specified in the Passphrase field.
  10. If you chose SCP Keypair Authentication, import an SSHv2 Key by clicking the Add icon. The Update SSH Key dialog box appears.

    1. If you do not have an SSH keypair, choose Generate and Import New Key. Select the appropriate key size and type.
    2. If you already have an SSH keypair, choose Import Key File, import your keypair, and type a passphrase.
    3. Click Import. The Update SSH Key dialog box disappears and the keypair appears in the Backup Location dialog box.
  11. Type a name for your backup files in  the Backup Name field.
  12. Specify if you want to Encrypt backups to the Organization Key.

    Note: Backing up data is much faster if you do not encrypt and compress the backup file, but your backup files will be less secure and require more disk space.
  13. Specify if you want to Enable file compression. Backup files are saved in binary format normally, which is compressed, but you can choose this option to compress the file further.
  14. Specify how many backups you want to save at a time. Once you have saved that number of backups, the newest backup overwrites the oldest backup file.
  15. Click Save. The Backup Location dialog box disappears.

You can download your SSH keypair and place the public part of the key onto another server to use to validate logins on that server.


Section 4 of 4: Troubleshooting:

Scenario 1 of 7: Credentials are incorrect

If SEMS is not delivering the backup to the expected location, attempt to use WinSCP and configure all the same credentials to see if you can browse to the expected location.

Scenario 2 of 7: Linux may work better than Windows SCP Servers

*Linux is recommended for remote SCP backup as some 3rd party SCP solutions for windows may not work as expected .

Scenario 3 of 7: Larger backup sizes may not work with certain SCP Solutions

*Some 3rd party SCP solutions for Windows may fail if the backup size exceeds 2GBs.

Scenario 4 of 7: Some FTP/SCP solutions may not delete - Ensure proper permissions to "delete"

*Some 3rd party Windows solutions may not remove old backups even if the option "Keep at most 5 scheduled backups” is set as expected.  Always ensure delete permissions is available for the user making the backups.

Scenario 5 of 7: FTP/SCP Timeouts

*Ensure that your FTP/SCP solutions do not have a timeout.  If your backups are very large, it may take longer to copy the backup.  Ensure the copy interval will not fail due to SCP/FTP Timeout.

Scenario 6 of 7: Backup Protocol may not be allowed

If you are finding a backup is not working, you can try to telnet via SSH from the PGP server to make sure the ports are not blocked.

If the IP of the SCP server where backups are to be delivered to is, run the following command:

telnet 22

Change the port to match the protocol, such as port 21 for FTP.

In the drop-down menu for the backup, make sure "SCP" is selected if you are backing up to a SCP server or "FTP" if you are backing up to a FTP server.

The telnet connection should succeed immediately.  If there is any lag, this likely means you can't connect on the port.
Check to make sure DNS is configured properly, and that the port is open.

If the session does connect, to get out of the session, type the following key combination:

ctrl + ]

Then type "quit"


Scenario 7 of 7: Backup Failure Scenario - FTP Server has insufficient Storage Space
Attempting to backup the server to a remote FTP location (ensuring the backups are encrypted), and the following error appears:

"Failed to FTP backup archive: server did not report OK, got 452.  Attempted to delete failed backup."

Solution: In reviewing the FTP codes, 452 means insufficient space:

"452 Requested action not taken; insufficient storage space."

To resolve this issue, either provide more storage or clear off some of the previous data and attempt the backup again.  

Additional Information