PGP Encryption Server modifications can cause crontab entries to be reset to default values (Symantec Encryption Management Server)
Article ID: 214963
Updated On:
Products
Issue/Introduction
The PGP Encryption Server (Symantec Encryption Management Server) is a powerful encryption appliance that includes many features ranging from hosting PGP Encryption Desktop clients (Symantec Encryption Desktop) to managing PGP Keys with PGP Command to encrypting email in the gateway deployment for secure email communications.
Sometimes there are custom jobs that can be configured in scheduled tasks to perform other specific operations.
If Symantec Encryption Support has helped customize any of these cronjobs, modifying the backup schedule can wipe these values out.
TIP: For information on backups with the PGP Encryption Server, see the following article:
Cause
There are three scenarios that can cause the contents of crontab to be overwritten.
Scenario 1: Changing anything in the Backup Schedule
In the following screenshot, click on the "Backup Schedule" button and you'll see the days and time for when the backups will take place:
In the screenshot, if you were to modify any of the values above, uncheck a day, or change the time, and click save, this will overwrite the values.
Scenario 2: Restoring a backup on PGP Encryption Server
In addition to this, if you were to restore a backup of the PGP Encryption Server, this will also overwrite these values to default.
Scenario 3: Doing a backup from one version of the PGP Encryption Server to another.
For example, if you upgraded from PGP Encryption Server 3.4.2 to the newer version PGP Encryption Server 10.5, this can overwrite the values.
Resolution
If modifications have been made in the crontab, your support contact should make a backup of this.
It is highly recommended to always make a backup of this so that you can restore the backup if needed.
These modifications should be done only with the help of support.
If you are concerned that some of your cronjobs may be overwritten and need help with this, please contact Symantec Encryption Support and we can assist you with this.
Additional Information
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