You are trying to provide the most relevant information for the issue that you are trying to troubleshoot/resolve.
How can I collect ITMS evidence for Technical Support?
ITMS 8.x
In most cases, what support needs is the Notification Server logs (NS logs) and/or the Symantec Management Agent logs (Agent logs).
The location for the Notification Server logs is C:\ProgramData\Symantec\SMP\Logs.
The location for the Symantec Management Agent logs is C:\ProgramData\Symantec\Symantec Agent:
An easy and convenient way to collect evidence for Altiris technical support via single executable, from Notification Server, Site Servers running on Windows and Windows clients.
Note: When used to collect Notification Server logs, it will also collect folders inside the logs folder, which is seldom if ever needed. Please archive these folders by moving them out of the logs folder prior to running this executable.
Collect tab:
Additional tab:
Collected evidence files can be uploaded manually via support.broadcom.com portal.
Note: