ITMS location of log files

Products

• IT Management Suite

Issue/Introduction

This article provides the location of log files for the Symantec Management Platform (SMP), Symantec Installation Manager (SIM), Symantec Management Agent (SMA, Sym Agent), Symantec Internet Gateway, and Workflow.

Environment

ITMS 8.x

Resolution

Symantec Management Platform server logs (a#.log) are stored here:

Note: \ProgramData is hidden by default and you may need to "Show hidden files and Folders"

SMP 8.x: c:\ProgramData\Symantec\SMP\Logs

SIM Installation logs: C:\ProgramData\Symantec\SMP\Logs\Install YEAR-MONTH-DAY HOUR-MINUTE-SECOND (i.e. Install 2024-01-23 20-21-12).

SIM Logs: C:\ProgramData\Symantec\SMP\Logs\SIM YEAR-MONTH-DAY HOUR-MINUTE-SECOND (i.e. SIM 2024-01-25 19-57-01)

 

Symantec Management Agent logs (agent#.log) are stored here:

Windows: C:\ProgramData\Symantec\Symantec Agent\Logs

Mac & Linux: opt/altiris/notification/nsagent/var/aex-client.log

Note: Installation logs can be found under:

Windows: C:\ProgramData\Symantec\Symantec Agent\InstallLogs

Mac & Linux: opt/altiris/notification/nsagent.
Core installation log is named "aex-nsclt-install.log". The solution installation logs are like: "aex-smsagent-install.log" under the same directory.

Symantec Internet Gateway logs (a#.log) are stored here: 

SMP 8.x versions: c:\Program Files\Symantec\SMP Internet Gateway\logs\

Symantec Workflow Logs (All Workflow logs)

Windows: C:\Program Files\Symantec\Workflow\Logs

Site Server Agent Logs (Task Server, Package Server) are the same logs as the Symantec Management Agent logs (agent#.log):

Windows: C:\ProgramData\Symantec\Symantec Agent\Logs

Additional Information

Symantec Deployment Solution log information can be found in KB article Deployment Solution 8.x Logging

Altiris Log Viewer information:

Configuring logging on the Notification Server and an Altiris Agent computer

About the Altiris Log Viewer

Finding the log files