Notification server (NS or Symantec Management Platform (SMP) server) and agent (Symantec Management Agent (SMA) or Altiris Agent) log directory

Products

• IT Management Suite

Issue/Introduction

Where can I find more details about the agent and server processing?

Environment

ITMS 7.6, 8.x, 8.7.x, 8.8.x

Resolution

• The a.logs (the NS logs) are stored here:
  • All versions Including 7.x and 8.x :
    c:\ProgramData\Symantec\SMP\Logs
    
    Note: The ProgramData folder is hidden by default and may need to have "Show hidden files and folders" enabled in Windows Explorer.

• The agent.logs (the Symantec Management Agent logs) are stored here:
  • Windows 10/11 and Windows Server 2012, 2016, 2019 and later:
    ProgramData\Symantec\Symantec Agent\Logs 
    
    
  • Legacy OS versions:
    • XP/2003:  Program Files\Altiris\Altiris Agent\Logs
    • Vista/Windows 7/Server 2008: Users\Public\(Public) Documents\Altiris\Altiris Agent\Logs 
      OR ProgramData\Symantec\Symantec Agent\Logs 
      OR Users\All Users\Symantec\Symantec Agent\Logs

Note: The All Users folder is hidden by default and may need to have "Show hidden files and folders" enabled in Windows Explorer.

• Mac/Linux:
  opt/altiris/notification/nsagent/var/aex-client.log

Additional Information

How to configure logging on the Notification Server and an Altiris Agent computer

Capture processed NSEs on the Notification Server for analysis