Perform hardware support for SEDR8840.

Products

• Endpoint Detection and Response
• Advanced Threat Protection Platform

Issue/Introduction

 

Resolution

Where to find information on common hardware support procedures for Symantec Endpoint Detection and Response (SEDR) model 8840 appliance hardware, aka SEDR8840.

 

Previous names:

• Advanced Threat Protection (ATP) Platform model 8840 appliance hardware, aka ATP8840
• SATP:N8840 model appliance.

Hardware partner: DELL


Hardware inventory control procedures:

• Locate hardware specifications for ATP8880 or ATP8840
• Confirm whether an appliance you received is a Symantec SATP:N, SWG, or SMG appliance  
• Enumerate the currently installed versions of hardware and firmware for Symantec appliances
• Verify the end date for hardware warranty

 

Hardware installation/reinstallation procedures:

 

• Install ATP8840
• Configure iDRAC at the keyboard
• Preparation checklist for re-installing ATP 3.x
• Re-image ATP8840 by inserting an osrestore DVD-ROM
• Re-image SATP:N8840 remotely by mapping an iso as a network drive via iDRAC

 

Other hardware procedures:

• Collect a DSET report
• Examine or change order of boot devices
• Vertical hardware scaling for ATP 3.x

Hardware solutions or troubleshooting guides specific to ATP8840 model:

• After upgrading the ATP 8840 appliance to ATP 3.0, you do not see the option to enable the Endpoint Data Recorder
• Critical Memory Initialization Error showing on the console of ATP 8840 appliance after a reboot
• Supportability considerations on how to utilize ATP 8840 appliances with ATP 3.0 and later
• SATP:N appliance only negotiates 1GB speed when connected to a 10GB switch or router