Preparation checklist for reinstalling ATP 3.x
book
Article ID: 171913
calendar_today
Updated On:
Products
Endpoint Detection and Response
Advanced Threat Protection Platform
Issue/Introduction
In preparation for reinstalling Symantec Advanced Threat Protection (ATP) Platform, a checklist of required materials is needed.
Resolution
Materials checklist for an ATP scanner
- Screen shots of the property pages for the ATP scanner within ATP UI
- Screen shots of or verbatim logging of output of exportcfg that is ran at admin CLI of ATP Platform
- Communications password that is shared by the ATP Management Server and ATP scanner
- Download the .iso or .ova file from fileshare.symantec.com
Additional materials checklist for an ATP management server or All-In-One
- Screen shots of all ATP UI settings
- Copy of certificate file that is used to secure ATP UI
- Copy of each certificate file that is used to secure communications between ATP and SEPM
- User name and password for each configured SEP DB connection or SEPM Controller connection
- Export of ATP Blacklist entries (can be exported through ATP UI Policies page)
- Export of ATP Whitelist entries (can be exported through ATP UI Policies page)
- Symantec License File (.slf file) for ATP that contains a start_date before the current date and contains an end_date after the current date
The following additional pieces of evidence may be necessary if you are engaged in a technical support case:
- Backup file from the admin CLI command backup
- Diagnostic file that is collected with support assistance by gather_evidence
Feedback
thumb_up
Yes
thumb_down
No