DLP Agents haven't checked in or are offline

Products

• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention

Issue/Introduction

Symantec Data Loss Prevention (DLP) Endpoint Agents haven't checked in or are offline.

Cause

There are several reasons why an agent fails to communicate correctly or check in to the Endpoint Prevent server(s).
The failure to communicate causes the agent to not register or to show offline in the Enforce console.
See the "Solution" section for a list of articles on troubleshooting Agent connectivity.

Resolution

• DLP Agent status not reporting as expected on Enforce: DLP Agent status not reporting as expected on Enforce (broadcom.com)
• DLP Agent Connectivity Troubleshooting: DLP Agent Connectivity Troubleshooting (broadcom.com)
• DLP Endpoint Agent Status Troubleshooting: DLP Endpoint Agent Status Troubleshooting (broadcom.com)
• DLP Endpoint agents do not appear in console or Agent events do not register on server: DLP Endpoint agents do not appear in console or Agent events do not register on server (broadcom.com)