DLP Endpoint agents do not appear in console or Agent events do not register on server

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

Scenario 1:

After installation of a new DLP agent, it does not show in the console. However, a review of the aggregate logs that were produced with the finest level log output confirms communication with the Endpoint Server.

Scenario 2:

Agents do not send an "Up" status to the console. Troubleshooting tasks run but they may not report as successful in the console.

Environment

DLP 14.6

Cause

This problem is due to a process deadlock with the Monitor Controller on the Enforce Server.

Resolution

Workaround:

Restart the Monitor Controller on the Enforce Server.

Restarting the Monitor Controller can be done in the Windows service console or the Enforce console.

1. Browse to System > Servers > Overview, then select the Enforce Server
2. On the server page click the recycle button next to the Monitor Controller Status.

 

This issue has been fixed in 14.6 MP3 and later.