DLP Endpoint Agent status troubleshooting
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DLP Endpoint Agent status troubleshooting


Article ID: 156227


Updated On:


Data Loss Prevention Endpoint Prevent Data Loss Prevention Endpoint Discover Data Loss Prevention


Learn how to fix or troubleshoot agent status when yellow or red, or when one of the following errors occurs:

Note: Agent status in the Agent Overview can be green (OK), Yellow (Warning), or Red (Critical).

Troubleshooting agents with yellow Warning alerts

  • DLP Word plug-in is tampered with
  • DLP Excel plug-in is tampered with
  • DLP PowerPoint plug-in is tampered with
  • DLP Word plug-in installation failed
  • DLP Excel plug-in installation failed
  • DLP PowerPoint plug-in installation failed
  • DLP Outlook plug-in tampered with
  • DLP Outlook plug-in installation failed
  • DLP Lotus Notes plug-in tampered with
  • DLP Lotus Notes plug-in installation failed
  • Active Directory user group resolution failed
  • Agent is disabled by enforce user
  • Agent requires restart
  • Agent crash dump available on endpoint for analysis
  • Agent version is older than Enforce Server version
  • Agent group attribute discovery failure
  • Agent group conflicts
  • Agent Uninstall Password is Disabled
  • Firefox extension not enabled
  • Firefox extension is disabled

Troubleshooting agents with red Critical alerts

  • Agent is not reporting
  • Agent version is not supported
  • File system driver is down
  • Mac OS application is not monitored
  • Safari extension not enabled
  • Safari extension is disabled
  • Safari extension installation failed


See Troubleshooting agent alerts for full details, fixes, and troubleshooting steps.