DLP Endpoint Agent status troubleshooting

Products

• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Endpoint Discover
• Data Loss Prevention

Issue/Introduction

Learn how to fix or troubleshoot agent status when yellow or red, or when one of the following errors occurs:

Note: Agent status in the Agent Overview can be green (OK), Yellow (Warning), or Red (Critical).

Troubleshooting agents with yellow Warning alerts

• DLP Word plug-in is tampered with
• DLP Excel plug-in is tampered with
• DLP PowerPoint plug-in is tampered with
• DLP Word plug-in installation failed
• DLP Excel plug-in installation failed
• DLP PowerPoint plug-in installation failed
• DLP Outlook plug-in tampered with
• DLP Outlook plug-in installation failed
• DLP Lotus Notes plug-in tampered with
• DLP Lotus Notes plug-in installation failed
• Active Directory user group resolution failed
• Agent is disabled by enforce user
• Agent requires restart
• Agent crash dump available on endpoint for analysis
• Agent version is older than Enforce Server version
• Agent group attribute discovery failure
• Agent group conflicts
• Agent Uninstall Password is Disabled
• Firefox extension not enabled
• Firefox extension is disabled

Troubleshooting agents with red Critical alerts

• Agent is not reporting
• Agent version is not supported
• File system driver is down
• Mac OS application is not monitored
• Safari extension not enabled
• Safari extension is disabled
• Safari extension installation failed

Resolution

See Troubleshooting agent alerts for full details, fixes, and troubleshooting steps.