This article will go over scenarios if the Symantec Endpoint Encryption (SEE) Web Console shows a blank page, titles are not showing properly, some images are missing, or displays HTTP Error 404.7 - Not Found when trying to access the website using a web browser.
For information on the new SEE 11.4 Dashboard and Web Console, see the following article, including the new OAuth functionality:
TIP: For general troubleshooting with SEE Communication and SEE Client Creation issues, see the following article:
Scenario 1: Blank Page
Scenario 2: Error Page
HTTP Error 404.7 - Not Found: The request filtering module is configured to deny the file extension.
Physical Path: C:\Program Files (x86)\Symantec\Symantec Endpoint Encryption Management Server\CommunicationWS\WebConsole
Scenario 3: Images not loading properly on Login page or other pages
Scenario 4: Web Console Titles are showing as Generic instead of the true names
The Internet Information Services (IIS) Manager is set to disallow required file name extensions for the Symantec Endpoint Encryption Services website or Some of the Requirements were not installed.
There are 3 solutions to this problem. The first 2 methods require the user perform the following steps:
The following steps are specific to each method.
Make sure Static Content , under Web Server (IIS) is installed on the Server Roles.
After completing one of the above methods above, refresh the WebConsole page on the web browser to see the functioning website.
In addition to the above, you may need to add ".json", which will handle the titles, and ".svg", which will handle the images:
Step 1 of 2: In IIS, click on the "Symantec Endpoint Encryption Services" webpage. Then go to MIME Types and add the following entries:
Step 2 of 2: Next, go to the "WebConsole" website, and here add only the .svg entry as shown in the screenshot above.
Note: It is not necessary to add the .json MIME type under "WebConsole".
Once these three entries have been added, the titles and the images should show up properly.
If you continue to have issues, please reach out to Symantec Encryption Support for further guidance.