Resend the Welcome or Invitation email: Email Security.cloud

Products

• Email Security.cloud

Issue/Introduction

An Email Security.cloud account is provisioned, but the administrator has not received the welcome email or requires it to be sent to a different authorized contact. The welcome email contains the primary Login ID and Password for the admin portal (ClientNet).

Environment

Email Security.cloud

Resolution

To have the Welcome or Invitation email resent, follow these steps:

1. Open a Customer Care case through the Broadcom Support Portal.
2. Select **Product Entitlements/Contracts Related** as the case category.
3. Provide the account details and the email address of the authorized contact who should receive the email.

**Note:** Technical Support does not have access to resend Welcome Emails. This request must be handled by the Customer Care/Provisioning team.

To speak with a customer representative or a Support Engineer see Contact Support. Scroll to the bottom of the page and click on your respective region.

 

Additional Information

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