When you download a customized Encryption Desktop client from Encryption Management Server, an error may be logged to the Administration log and the
PGPtrustedcerts.asc file is not included in the *.msi installation file.
Download the Encryption Desktop client by doing the following:
After the download completes, an error may appear in the Administration log. If the error appears, the
PGPtrustedcerts.asc file will not be included in the installation file.
An error similar to the following may appear in the Administration log on the Reporting / Logs page of the administration console. In this example, 54,321 represents any number greater than 30,000:
String too long (string is 54321 limit is 30000)
Encryption Management Server administrators can import Root and Intermediate certificates from the Keys / Trusted Keys page of the administration console. All such imported certificates are included in the
PGPtrustedcerts.asc file within the customized Encryption Desktop installer.
During the installation of Encryption Desktop, the
PGPtrustedcerts.asc file is saved to the folder
If the combined Root and Intermediate certificates comprise over 30,000 characters, the
String too long error is generated and the
PGPtrustedcerts.asc file is not included in the MSI file.
In order to avoid the String too long error, please contact Symantec Technical Support.
Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
For other information relate to certificate pop-ups, see the following articles for assistance and contact Symantec Enterprise support if needed:
156600 - Manually add PGPtrustedcerts.asc to the Symantec Encryption Desktop installer (MSI) using Orca
157432 - Encryption Desktop prompts user that the server certificate is not valid
153347 - Authentication certificate not valid pop-up displayed when connecting to Encryption Management Server