Service Configuration 101 for Email Security.cloud

Products

• Email Security.cloud

Issue/Introduction

Learn how to properly configure and deploy Symantec Email Security.cloud services to ensure maximum operability.

Resolution

Contents

• Transport Layer Security (TLS)
• Reports
• Policies
• Mail exchanger (MX) records
• Spam
• Quarantine
• Deploy email services
• Symantec.cloud account

Transport Layer Security (TLS)

• Configure advanced TLS settings
• Add new TLS enforcement
• Apply enforced encryption between you and Symantec
• Apply encryption between you and a business partner
• Add and configure new business partner domains
• Log TLS emails using the Data Protection service
• TLS ciphers supported by Email Encryption.cloud
• Trusted Certificate Authorities when enforcing TLS with Email Security.cloud

Common TLS errors

• 451 TLS/SSLv3 Connection required. (#4.7.1)

Videos for common TLS encryption tasks

• Setting up a new Business Partner, adding domains and testing them
• Configuring Customer domain enforcements and testing your inbound TLS settings
• Enforcing TLS Encryption between you and Email Security.cloud
• Moving domains from one Business Partner to another
• Getting visibility into your TLS enforcements

Reports

• View and manage report requests

Policies

• Email Data Protection policy best practices
• Create Email Data Protection policies from a template

Custom Email Data Protection policies

• Manually create Email Data Protection policies
• Log TLS emails with Email Data Protection
• Block malicious file types with Email Data Protection
• Block macro-enabled files with Email Data Protection
• Handle spoofed email based on VIP names with Email Data Protection
• Handle spoofed email based on domains with Email Data Protection
• Tag subject lines with Email Data Protection
• Block and monitor EchoSpoofing

Policy-based encryption services

• Set up decryption of PGP and S/MIME encoded attachments within emails

Mail exchanger (MX) records

• Configure MX records to enable inbound email scanning for Symantec.cloud
• Redirect inbound email traffic to the Symantec.cloud infrastructure

Spam

• Enabling predictive (heuristic) spam detection

Quarantine

• Configure Email Quarantine settings and deploy Email Quarantine

Deploy email services

General

• Technical checks when deploying Email Security.cloud

Google G Suite Gmail

• Configure Google G Suite Gmail for inbound mail
• Configure Google G Suite Gmail for outbound email

Microsoft Exchange / Office 365

• Configure Microsoft Exchange for inbound mail
• Configure Microsoft Exchange for outbound mail
• Configure Microsoft Office 365 for outbound mail
• Lock down Office 365 to Symantec.cloud IP address ranges

Symantec.cloud account

• Cancel your Symantec.cloud account and services
• Change or reset your Symantec.cloud password
• Complete failure of inbound and outbound email; cannot log in to the portal