VMware Technical Support routinely requests diagnostic information or a support bundle when a support request is handled. This diagnostic information contains logs and configuration files for your host, for VMware Player Pro, and for your virtual machine(s).
This article provides the procedures for obtaining this diagnostic information.
The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Case number you received when you opened your case.
To collect diagnostic information for VMware Player and VMware Workstation Player:
In Linux hosts:
In Windows hosts: