Collecting diagnostic information for Aria Operations for Logs (Formerly vRealize Log Insight)

Products

• VMware Aria Suite

Issue/Introduction

Broadcom Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.

This article provides procedures for obtaining diagnostic information for Aria Operations for Logs (Formerly vRealize Log Insight).

Environment

Aria Operations for Logs 8.x

Resolution

You can collect diagnostic information for Aria Operations for Logs (Formerly vRealize Log Insight) from the web interface or from the command line.

For all methods, the support information is collected and stored in a *.tar.gz file which has the naming convention loginsight-support-YYYY-MM-DD_HHMMSS.xxxxx.tar.gz, where xxxxx is the process ID which created the file.

Collecting diagnostic information from Aria Operations for Logs 8.x or higher cluster using the web interface

In Aria Operations for Logs, diagnostic information is stored locally on disk within each node. To collect diagnostic information from every node within the Aria Operations for Logs cluster:

1. Using a web browser, open the Aria Operations for Logs web interface at https://HostnameOrIPAddress/
2. Log in as a user with the local Admin account
3. Click on the arrow icon >> to expand the menu bar on the left
4. Under Management, select Cluster.
5. Under the node list, click Download Support Bundle.
6. Select either Static Support Bundle or Streaming Support Bundle. The Streaming bundle does not include rotated logs, hence it's smaller in size.
7. Click Continue when prompted.
8. Once the log bundle is generated, Save File to desired location.
9. Upload the support bundle to Broadcom. For more information, see Uploading files to cases on the Broadcom Support Portal.

 

Collecting diagnostic information from a single Aria Operations for Logs node on version 8.16 onwards:

In version 8.16, there has been a change in the usage of the command to manually generate support bundles.

From 8.16 onwards, you can use below steps to generate a support bundle.

The "loginsight-support-bundle" command generates a support bundle which contains all the rotated logs, however the "loginsight-support-streaming" does not include rotated logs, hence it's smaller in size.

1. Open a console or SSH session to a Aria Operations for Logs virtual appliance and log in as root.
2. Run the following command to generate the support bundle:
   
   /opt/vmware/bin/loginsight-support-bundle
   
3. The last message before returning to a command prompt will indicate that a support bundle file was created  
   
   To see the files collected, check '/storage/var/logs-support-2023-10-26--09.37-8166.tgz'
   
   Note: Replace logs-support-2023-10-26--09.37-8166.tgz with the name of your support bundle as seen in the output from steps 2-3.
4. Copy the file from the Aria Operations for Logs virtual appliance using a method like scp or ftp.
5. Delete the file from the Aria Operations for Logs virtual appliance using the command:
   
   rm /storage/var/logs-support-2023-10-26--09.37-8166.tgz
   
   Note: Replace logs-support-2023-10-26--09.37-8166.tgz with the name of your support bundle as seen in the output from steps 2-3.
6. Upload the support bundle to Broadcom. For more information, see Uploading files to cases on the Broadcom Support Portal.
   
   
   

Collecting diagnostic information from a single Aria Operations for Logs node on version 8.14:

The "loginsight-support-static" command generates a support bundle which contains all the rotated logs, however the "loginsight-support-streaming" does not include rotated logs, hence it's smaller in size.

1. Open a console or SSH session to a Aria Operations for Logs virtual appliance and log in as root.
2. Run one of the following commands depending on requirement:
   
   static support bundle:
   /opt/vmware/bin/loginsight-support-static
   
   streaming support bundle:
   /opt/vmware/bin/loginsight-support-streaming
3. The last message before returning to a command prompt will indicate that a support bundle file was created  
   
   To see the files collected, check '/storage/var/logs-support-2023-10-26--09.37-8166.tgz'
   
   Note: Replace logs-support-2023-10-26--09.37-8166.tgz with the name of your support bundle as seen in the output from steps 2-3.
4. Copy the file from the Aria Operations for Logs virtual appliance using a method like scp or ftp.
5. Delete the file from the Aria Operations for Logs virtual appliance using the command:
   
   rm /storage/var/logs-support-2023-10-26--09.37-8166.tgz
   
   Note: Replace logs-support-2023-10-26--09.37-8166.tgz with the name of your support bundle as seen in the output from steps 2-3.

Upload the support bundle to Broadcom. For more information, see Uploading files to cases on the Broadcom Support Portal.

Collecting diagnostic information from a single Aria Operations for Logs node using the loginsight-support-new command line prior to version 8.14

In all previous versions of Aria Operations for Logs, there is a local loginsight-support-new command which an be used to collect diagnostic information from a specific node via an SSH session or the console. This produces a file locally within the Aria Operations for Logs virtual appliance, which must be copied out for sharing.

1. Open a console or SSH session to an Aria Operations for Logs virtual appliance and log in as root.
2. Run the command:
   
   loginsight-support-new
   
   Note: Additional options can be specified to customize the log bundle collection. Use the loginsight-support-new -h command for a list of options available.
    
3. The last message before returning to a command prompt will indicate that a compressed support bundle file was created  

To see the files collected, check '/storage/var/esx-vrlivm-1.vcloud.local-2023-02-13--13.08-7942.tgz

4. Copy the file from the Aria Operations for Logs virtual appliance using a method like scp or ftp.
5. Delete the file from the Aria Operations for Logs virtual appliance using the command:
   
   rm /storage/var/esx-vrlivm-1.vcloud.local-2023-02-13--13.08-7942.tgz

Note: Replace esx-vrlivm-1.vcloud.local-2023-02-13--13.08-7942.tgz with the name of your support bundle as seen in the output from steps 2-3.

 

      6. Upload the support bundle to Broadcom. For more information, see Uploading files to cases on the Broadcom Support Portal.

 

 

Additional Information

For more information about opening a support request, see Contact Broadcom Support.