Aria Operations upgrade to 8.18.7 stuck on stage 8 in disconnected environments

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• When attempting to upgrade VMware Aria Operations from 8.18.6 to 8.18.7, the process may hang or become stuck for several hours at the following stages: "8 of 14 - Certificate renewed" or "7 of 14 -Preapply Validated"
  
  
  
  
• The following errors can be seen in the respective log files: 
  
  var/log/vmware/vcops/vcops_upgrade_<timestamp>.log 

  YYYY-MM-DDTHH:MM:SS DEBUG - b2b -updateCoordinator - runScript - stderr: "warning: /storage/db/pakRepoLocal/vRealizeOperationsManagerEnterprise-818725423537/extracted/salt-3006.17-0.x86_64.rpm: Header V4 RSA/SHA256 Signature, key ID 73d76b3f: NOKEY 
  ls: cannot access '/run/salt/minion': No such file or directory 
  ls: cannot access '/run/salt/minion': No such file or directory 
  chown: invalid user: ‘%{_MN_LCUR_USER}:%{_MN_LCUR_GROUP}’ 
  warning: %posttrans(salt-minion-3006.17-0.x86_64) scriptlet failed, exit status 1 " 
  YYYY-MM-DDTHH:MM:SS DEBUG - b2b -updateCoordinator - runScript - exit code: 0 
  YYYY-MM-DDTHH:MM:SS DEBUG - b2b *updateCoordinator - rpm_group_install - Completed Upgrade RPM(s): "/storage/db/pakRepoLocal/vRealizeOperationsManagerEnterprise-818725423537/extracted/salt*.rpm" 
  YYYY-MM-DDTHH:MM:SS INFO - b2b -updateCoordinator - os_upgrade - Restoring Salt-Minion configuration 
  YYYY-MM-DDTHH:MM:SS INFO - b2b -updateCoordinator - restore_salt_config - Backup directory '/etc/salt/minion_backup/' does not exist. Nothing to restore. 
  YYYY-MM-DDTHH:MM:SS DEBUG - b2b -updateCoordinator - remove_packages - Removing packages 
  YYYY-MM-DDTHH:MM:SS8 DEBUG - b2b -updateCoordinator - runScript - Script command: "/usr/bin/tdnf list installed | grep photon_vasecurity"

• /storage/vcops/logs/pakManager/vcopsPakManager.root.apply_os_update.log:  

  DEBUG - Script command: "/usr/bin/tdnf list installed | grep photon_vasecurity"
  DEBUG - stdout: ""
  DEBUG - stdout: ""
  2026-06-16T23:41:55 DEBUG - stdout: ""
  DEBUG - stderr: "Error(1229) : Timeout was reached
  Error: Failed to synchronize cache for repo 'VMware Photon Linux 5.0 (x86_64) Snapshot for Updates'
  

Environment

Aria Operations 8.18.7

Cause

During the upgrade to Aria Operations 8.18.7, a required RPM package attempts to download from an online repository. If internet access is unavailable (such as in disconnected Aria Operations environments), the upgrade cannot resolve this dependency and gets stuck.

Resolution

VMware by Broadcom is aware of this issue and it will be addressed in a future releases.

If internet access cannot be enabled in disconnected Aria Operations environments, it is recommended to wait for the future release.

To bypass this situation and complete the upgrade currently, follow the below workaround:

1. Roll back the Aria Operations appliance(s) to the snapshot taken prior to initiating the upgrade.

2. Temporarily enable internet access for the appliance to https://packages.broadcom.com port 443.

3. Re-attempt the upgrade to 8.18.7.

Additional Information

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