Reputation Sync Errors Due to SecurityToken Expired

Products

• Carbon Black App Control

Issue/Introduction

• App Control Server is not syncing with Reputation backend.
• Historical Server Logs show errors in the ReporterLog-TIMESTAMP similar to

  ERROR TaskExecuter              - Reset attempt 2/10 of Carbon Black File Reputation connection after error: WSE511: It is invalid to use the security token SecurityToken-48b8d18e-1cd9-4347-90fb-21d5f31a12c0 now because the token is either expired or postdated.
  
  ERROR DatabaseConnectionWrapper - Database connection failed. Further database connect errors will not be logged. Timeout expired.  The timeout period elapsed prior to obtaining a connection from the pool.  This may have occurred because all pooled connections were in use and max pool size was reached.

Environment

• App Control Server: All Supported Versions

Cause

The App Control Server is checking for a certificate associated with the Reputation Service that has expired.

Resolution

1. Confirm the Service Account has the required permissions
2. Upgrade the App Control Server to one of the maintenance release versions, or higher.
   • If on 8.10.x > upgrade to 8.10.6, 8.11.4, or higher.
   • If on 8.11.x > upgrade to 8.11.4 or higher.
3. If the issue continues, see Reputation Sync Errors Continue After Server Upgrade – Last_exec_time Not Updating

Additional Information

• Upgrading the App Control Server
• New Release and Product Update Notification
• Action Required; App Control Server Update Advance Notice