New Release and Product Update Notifications

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

How to be notified of new releases and product updates either via the Support Portal or in the Console.
 

Environment

• App Control Server: All Supported Versions
• App Control Agent: All Supported Versions

Resolution

Notifications via Support Portal:

1. Log in to the Support Portal
2. Upper-right corner > Your Name > Notification Settings
3. Enter App Control in: Search by Product Name.
4. Enable the desired Notifications.

Notifications via Health Indicators:

1. Verify connectivity with the Reputation Service (CDC).
   • Health Indicators are updated via the Backend Connection.
   • Health Indicators are updated shortly after General Availability of Agent, Rules or Server releases.
2. Log in to the Console and navigate to: Settings > System Health > Product Configuration.
3. Review relevant Agent, Rules or Server notifications.
4. If desired, an email can also be sent when the Server receives the new Health Indicator:
   1. Verify Mail Notification for Alerts has been configured properly.
   2. Navigate to Tools > Alerts > System Health Product Configuration Alert
      • Review the Reminder Mail and Auto Reset settings.
      • Add a Subscriber (if not using Global Subscriber).
   3. Save any changes.