Backup transmission failure for Scheduled and Backup Now tasks after 10.9.2 upgrade

Products

• Messaging Gateway

Issue/Introduction

After upgrading to Messaging Gateway (SMG) version 10.9.2, scheduled backups and Backup Now unscheduled backups which use FTP or SCP for remote file storage are failing and the backup file is not transmitted to the storage server.

Cannot backup the database.
FTP:Can't log in: Login incorrect. ERROR: Unable to send to the specified URL.

Environment

Version: 10.9.2

Cause

This issue is the result of a separate correction to the backup process detailed in this article:

Backup error: Please specify just the file name, not the path

Resolution

This issue can be resolved by applying the latest patch to version 10.9.2 of the Messaging Gateway, or upgrading to a newer version if available. For more information on patching the Messaging Gateway, refer to the following article:

Installing and removing patches for Messaging Gateway

Workaround: If you cannot install the patch

1. Collect a backup but store it on the Control Center host rather than use FTP or SCP for remote storate
2. Go to Administration > Version > Restore / Download
3. Download the backup file from the SMG Control Center for off system storage