Unable to login into Aria Operations for logs using a local or AD user, Error: Username/Password invalid error received on the UI even when the credentials are valid.

Products

• VMware Aria Suite

Issue/Introduction

Error : Invalid Username or Password is returned when trying to login into Aria Operations for logs using local admin and any other user.

When trying to unlock or reset admin user account using KB article, we see get below error.

/usr/lib/loginsight/application/sbin/li-reset-admin-passwd.sh --resetAdminPassword
ERROR: unable to get salt
/usr/lib/loginsight/application/sbin/li-reset-admin-passwd.sh --checkAdminStatus
FAILED: Unable to get user data. Possible cassandra is down

When we check cassandra cluster status we get connection refused.

# nodetool-no-pass status
nodetool: failed to connect to '127.0.0.1:7199' - ConnectException : ' Connection refused (Connection refused)' .

Environment

Aria Operations for logs 8.12.0 and later

Cause

dev/mapper/data-core partition is 100% used on one or more nodes 

 

Resolution

1. Take snapshots of all Aria Operations for logs appliances without memory in vCenter KB article
2. Power the nodes off with 'Shut down guest  OS'
3. Please add a new hard disk with more than 10%-15% of total capacity. follow the document on how to add new disk.
4. Once the new disk is added Power the nodes on.
5. SSH into the nodes and check the cassandra cluster status with 'nodetool-no-pass status' command. make sure all the nodes are showing 'UN' status
6. log back into the UI with admin account. It should be working now.

Note: If the dev/mapper/data-core partition is less than 100% (97% which is by default) then reboot Aria Operations for Logs cluster. 

Reference: Power off the VMware Aria Operations for Logs Virtual Appliance

Additional Information

Increase the Storage Capacity of the VMware Aria Operations for Logs Virtual Appliance