Opening a Telco Cloud Platform support request

Products

• VMware Telco Cloud Platform
• VMware Telco Cloud Automation

Issue/Introduction

• What do I include when opening a TCA  / TCP SR?

Environment

TCP 4.x, 5.x

TCA 3.x

Resolution

Opening a Service Request (SR)

• Support Requests are raised via the Customer Support portal. See Contact Broadcom support. 
• For efficient technical support assistance, please include the following Minimum Data Set when opening an SR:

Minimum Data Set

• Customer Name
• Partner Name
• Product version
  • Telco Cloud Platform version
  • Telco Cloud Automation version
• If this is impacting a management / workload cluster:
  • Version of Kubernetes
  • BOM used
• Customer Business Impact
  • Number of sites / users are affected
  • Critical business applications impacted
• Problem Statement
  • Analysis
  • Error messages (actual text prefered over screenshot)
  • Issue Start / Stop time(s) in UTC
• Assistance requested

Additional Information

Collecting diagnostic information for TCA /TCP service requests (SRs)