While upgrading NSX from SDDC Manager, pre-check fails with "NSX audit not connected compute managers"

Products

• VMware SDDC Manager / VCF Installer
• VMware Cloud Foundation
• VMware Cloud Foundation 5.x
• VMware NSX

Issue/Introduction

• The pre-check fails with the "NSX Audit not connected compute managers validator failed." error.

Environment

• VMware Cloud Foundation 4.5.2
• VMware Cloud Foundation 5.1.1
• VMware Cloud Foundation 9.X

 

Cause

• The "NSX audit not connected compute managers" error occurs when the Compute Manager connection in NSX is in a DOWN state.

 

Resolution

• Confirm the Compute Manager connection is in an UP state
  • Compute Manager Connection Status Down with Invalid Credentials or Extensions Not Valid Error
  • NSX Compute Manager 'Connection Status' Down
• Restart the SDDC Manager and/or vCenter appliance
• Re-run the SDDC Manager upgrade pre-checks

*If after rebooting the SDDC and Compute Manager, the pre-check still fails, perform a rolling reboot of the nsx managers leaving the manager that is responsible for the VIP for last.