NSX Compute Manager 'Connection Status' Down with error "Invalid credentials provided or extensions not valid"
Article ID: 404209
Updated On:
Products
Issue/Introduction
- Compute Manager 'Connection Status' in NSX shows Down.
- When attempting to resolve a "Down" status on the Compute Manager in the NSX Manager UI, you may encounter the following error:
Error: Invalid credentials provided or extensions not valid for compute manager with "ID"
Environment
VMware NSX-T Data Center
VMware NSX
Cause
This error typically indicates that the credentials stored for the Compute Manager (vCenter) are either incorrect or expired, or the required extensions/Thumbprint are not registered correctly.
Resolution
In order to resolve the issue, follow the steps below:
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In the NSX Manager UI, navigate to System > Fabric > Compute Managers.
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Locate the affected Compute Manager showing as "Down".
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Click "Down" under the Status column to open the error details.
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Click "Resolve", this will prompt you to re-enter the vCenter credentials.
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Enter the updated [email protected] credentials.
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Click "Save".
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The status should update and the Compute Manager should return to a "Up" state once the connection is successfully re-established.
If the issue persists, check the below:
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Ensure the administrator account has the required privileges in vCenter. For more information please review the administration guide Add a Compute Manager.
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Validate network connectivity between NSX Manager and vCenter, and check for any certificate-related warnings in Home > Alarms.
- Confirm all required ports are open. For more information please review VMware Ports and Protocols.
Additional Information
If you are contacting Broadcom support about this issue, please provide the following:
- NSX Manager support bundles.
- Text of any error messages seen in NSX GUI or command lines pertinent to the investigation.
Handling Log Bundles for offline review with Broadcom support:
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