End User Computing (EUC) transition to Omnissa

Products

• Horizon Advanced 8 (CCU)
• VMware Horizon 7.x
• VMware Horizon 8
• VMware Horizon Cloud PSO -Professional Package
• VMware Horizon DaaS Bundle (VDI/RDSH Edition)
• VMware vRealize Operations for Horizon 6.x

Issue/Introduction

If you are an End User Computing (EUC) customer, refer to System Migration Changes Impacting Workspace ONE and Horizon Customers for information regarding system and tool migration to Omnissa hosted systems.

Environment

VMware Horizon Client Horizon Horizon Client Download Horizon Client for Windows Horizon View Horizon DaaS on Prem Dynamic Environment Manager Horizon 8

Horizon Client Install Horizon Windows OS Optimization Tool Horizon for Mac Horizon Instant Clones Horizon VDI Horizon Agent Horizon Linux App Volumes

Mirage Workspace Apple Horizon Cloud Service Horizon Cloud with Hosted Infrastructure Horizon Cloud Service on IBM Cloud WS1 Workspace ONE Workspace Android

Workspace MDM Workspace MAM Workspace Access Workspace Authentication Workspace MEM Workspace MCM Workspace Windows

Cause

The end-user computing (EUC) division of Broadcom will transition from VMware-hosted systems to Omnissa-hosted systems in May 2024. This transition is part of the preparation to become a Standalone Entity following the pending acquisition of EUC by KKR.

Resolution

Starting May 6, 2024, if you need support, submit a case on the Omnissa website.

Additional Information

The following phrases are often associated with Horizon and Workspace One searches in our knowledge base:

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