Products

VMware

Issue/Introduction

This Knowledge article is specifically for EUC customers. A separate communication addressing the impact on partners is provided here.

Resolution

What is changing?

The end-user computing (EUC) division of Broadcom will transition from VMware-hosted systems to EUC-hosted systems in April and May 2024. This transition is part of our preparation to become a standalone entity following the pending acquisition of EUC by KKR.

How are you impacted?

As of May 6, you will use new URLs to access the EUC-hosted systems. See “New EUC URLs” at the end of this Knowledge Article.

Where can you get support during these changes?

Starting May 6, 2024, if you need support, submit a case through Customer Connect at https://customerconnect.omnissa.com.

Where can you get Horizon Clients?

As part of the end-user computing (EUC) transition to EUC-hosted systems, the original Horizon Client download page is currently unavailable. We are posting the Horizon Clients here during this transition period:

Horizon Client for Windows
Horizon Client for Mac
Horizon Client for Linux Debian
Horizon Client for Linux RPM
Horizon Client for Linux Tarball
Horizon Client for iOS is available in the Apple App Store
Horizon Client for Android is available in the Google Play Store
Horizon Client for Chrome is available in the Google Chrome Store

VMware Cloud Services

The new URL for Cloud Services for EUC customers becomes https://connect.omnissa.com
Enterprise federation setup, which was previously suspended, can now resume for customers with a VMware ID.

ACTION REQUIRED

If you currently access VMware Cloud Services using enterprise federation, no changes are required to access your service.
If you currently access VMware Cloud Services using a VMware ID:

Due to the system change, your existing password will no longer work.

Access Cloud Services with the new URL: https://connect.omnissa.com.
Reset your password: Enter your email, then use the “forgot password” link to create a new password for the system.
Note: If you use the same VMware ID to log in to Customer Connect and Cloud Services, you only need to reset your password once.

Note: If you license both EUC services and other VMware by Broadcom services, and previously accessed your services through VMware Cloud Services portal, you will use separate portals for VMware by Broadcom services and your EUC services. You may be required to reset your password separately on the Broadcom-provided VMware Cloud Services portal.

If you use enterprise federation, any changes you make to your enterprise federation configuration will affect both systems as they continue to use the same underlying infrastructure to provide federation services until further notice.

Additional Information

New EUC URLs

Effective May 6, 2024, use these URLs to access EUC-hosted systems.

Portal	Previous URL	New URL
Customer Connect	customerconnect.vmware.com	https://customerconnect.omnissa.com
VMware Cloud Services	console.cloud.vmware.com/	https://connect.omnissa.com
Knowledge Base	kb.vmware.com	https://kb.omnissa.com Note: Existing EUC-specific KB article links will redirect to new URLs
Communities	communities.vmware.com	https://community.omnissa.com/
Technical Documentation	docs.vmware.com	https://docs.omnissa.com Note: Existing EUC-specific technical document links will redirect to new URLs
Education and Learning	mylearn.vmware.com digitallearning.vmware.com partneruniversity.vmware.com	http://learning.omnissa.com/
Horizon Launcher	launch.vmware.com	https://launch-horizon.omnissa.com

Customer Support Numbers

Note: The existing VMware phone lines have been discontinued by Broadcom. For new EUC support phone numbers, please refer to this Knowledge Base article.

System migration changes impacting Workspace ONE and Horizon customers

Article ID: 312833

Updated On: