Contact VeloCloud by Broadcom Support

Products

• VMware SD-WAN by VeloCloud
• VMware VeloCloud SD-Access
• VMware VeloCloud SD-WAN Edge Appliance
• VMware VeloCloud SD-WAN with Premier Support
• VMware VeloCloud Cloud Web Security
• VMware VeloCloud SD-WAN
• VMware VeloCloud SD-WAN Edge Enhanced Firewall Service

Issue/Introduction

VeloCloud by Broadcom Products

 

The below products are managed by the VeloCloud division

 

• VeloCloud SD-WAN
• VeloCloud SASE, secured by Symantec
• VeloCloud SD-Access

 

 

Resolution

Review the following links for details on the recommended minimum data set when opening VeloCloud by Broadcom products Support Requests:

• VeloCloud SD-WAN – Support
• VeloCloud SASE, Secured by Symantec - Support
• VeloCloud SD-Access - Support
• VeloCloud SD-WAN Edge Hardware– Support

MSP partners are required to submit the necessary details in MDS along with the outcome of the L1/L2 troubleshooting analysis. For hardware cases, it is important to submit the details of troubleshooting and visual inspection results (such as System LED, Port LED states, etc.) to proceed with further analysis.

Kindly review the New user guide for Broadcom Support Portal & VMware to Broadcom Support Frequently Asked Questions to enhance your support experience.